I’m installing the latest version of Ubuntu — version 8.04, a.k.a. “Hardy Heron” — using Wubi, the installer that lets you install Ubuntu directly from Windows. It’s a Windows app that retrieves and installs Ubuntu files and sets up a separate partition. As ITWire puts it, “No more burning a downloaded ISO image to CD. [...]
Here’s a little story about customer service: while staying at a hotel villa in Disney World, Paul Campanale tossed away a cardboard container, not realizing that it contained his wife Karen’s engagement, wedding and five-year-anniversary rings. Employees at the hotel told Campanale that recovering the jewelry would be impossible, but executive housekeeper Drew Weaver realized that the trash from the Campanales’ villa wouldn’t have reached the compactor yet. Weaver and seven volunteers from staff put on protective clothing and went dumpster-diving — and found the rings.
I’m telling this story here, in a blog primarily aimed at techies in startups and small- to medium-sized companies, because it’s an excellent object lesson…