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“SEO Don’ts, Myths and Scams” at Search Engine Strategies 2008 Toronto

Search Engine Strategies 2008 Toronto logo

Here’s another set of notes I took at Search Engine Strategies 2008 Toronto. These are from SEO Don’ts, Myths, & Scams. Here’s the description of the panel:

Whether it comes from a cold call, a spam e-mail, or just misguided advice on a forum, there is some information that is just plain wrong. Other “tried and true” tactics are way out of date. Panelists address and debunk their biggest SEO pet peeves, and address your questions and comments in the Q&A.

Myths (Jill Whalen, CEO of High Rankings)

Lessons from the Buddha

Medicine Buddha

A number of lessons from the Buddha apply equally to SEO:

  • Do not believe anything simply because it is spoken and rumoured by many
  • …or because it’s found written in your religious (or in this case, SEO) books
  • …or merely on the authority of your teachers.
  • Do not believe in traditions because they have been handed down for many generations.

But after observation and analysis, when you find that anything agrees with reason and is conducive to the good and benefit of one and all, then accept it and live up to it.

Search Engine Myths

You have to submit URLs to search engines. Search engines will find you if people link to you. If people are linking to your site, you don’t have to go around submitting its URL to Google, Yahoo, Microsoft and so on.

You need to provide a Google site map. It’s nice, but it’s not really going to help. “Most sites are spiderable the way they are.” If you have a site with millions of pages that changes often and your system can auto-generate a map, then mmmmaybe…

Frequent spidering helps rankings. If it’s already indexed, getting it spidered again isn’t going to do much.

PPC ads will help organic rankings! PPC ads will hurt organic rankings Google keeps its search engine and Adwords divisions separate and it appears that your ranking are not affected by whethe ror not you’ve bought pay per click ads.

Keyword Myths

Your site must have a keyword-rich domain. Having applicable keywords in your site’s domain name help, but it’s not make-or-break.

Your site must use keyworded URLs. These may give you a slight boost, but they’re not they key to high rankings. They’re good for usability, though.

Header tags — <h1>, <h2>, <h3> and so on — are necessary. For headlines, make sense to people, put keywords in them, but don’t worry if your CMS doesn’t use header tags for headings.

Words in your site’s meta keywords tag must also appear in its content. Actually, that’s the opposite of the intent of meta tags — they were meant for extra words that describe your page but might not actually appear in its text (they’re also good for handling common misspellings). They’re useless anyway — Google ignores them.

Content Myths

Content needs to have a minimum number of words in order to be indexed. The number that gets thrown around as the minimum is “250”. I made that up at a conference, when someone tried to get an exact number out of me! It’s a good number of words to get a basic point across, though.

You content must have a specific keyword density. Nope.

You should optimize each page for just one keyword phrase. Most SEOs out there do this — it’s a big waste. It’s hard to write copy for just 1 phrase; in fact, it tends to make pages sound spammy.

You must optimize content for the long tail. Another half-right/half-wrong myth (there are many of these). Just write an article! You’ll get found for the words you used. SEO is really about optimizing for keywords that will get used a lot (which is the opposite of keywords in the long tail).

Duplicate content will get your site penalized. A big myth out there. Duplicates are filtered in search engine results pages because they don’t want to show ten copies of the same article. They’ll show what they perceive to be the most important version. At worst, they might not show your version in the results.

Design Myths

The HTML on your pages must validate to W3C. It’s a good thing to do, but not for boosting your search engine rankings. Crawlers don’t care about web standards. You pages just have to be indexable.

Navigation must be text links, not images. Engines have been able to follow image links since image links have existed. Use the alt attribute for anchor text.

Don’t use Flash. Half-right, half-wrong. It true that you shouldn’t make make your whole site in Flash, because it’ll either be non-indexable or indexed poorly.

Linking and PageRank Myths

Google’s link: command is useful for finding out who links to you No! Ignore it! It often returns no results for pages with plenty of incoming links. Use Google Webmaster tools or Yahoo! Site Explorer to see who links to you instead.

Pages rank in PageRank order. “Toolbar pagerank” — the PageRank that the toolbars display for a site — doesn’t mean a whole lot.

Your site will get ranked higher if it’s in a directory like DMOZ/ODP or Yahoo! Directory. No.


Don’ts (Lyndsay Walker, Web Analytics and SEO Coordinator, WestJet)

Big red button labelled \"Do NOT push this button!!!\"

Between the <head> Tags

Don’t use the same <title> tags on every page. Make the page’s <title> tag content relate to the page. You have about 65 characters to work with weith <title> tag content before the search engine stops reading it.

Don’t overuse <meta>. The one that really counts is the description tag. It may not help with your ranking, but it may be used as the description of your site in the Google results.

You don’t need to specify GOOGLEBOT=index,follow in the robots meta tag. That’s the default behaviour.

Don’t stuff keywords in meta tags: they’re not really factored in.

Don’t use hidden text (text with the same colour as its background). They know this trick.

Don’t use doorway pages (landing page strictly for search engines).

When someone tells you to make a page for engines that doesn’t match your content, that’s a warning sign.

Google treats subdomains as completely separate sites. example.com, www.example.com and blog.example.com are treated as three separate sites by Google.

Don’t publish before you’re ready.

Don’t bury your links in JavaScript.

Don’t use too many parameters in your URLs. Use mod_rewrite if necessary.

Don’t stuff keywords into alt attributes. If this practice continues, alt might get weighted less by search engines, and that would be a loss for everyone.

Don’t use images when CSS will do.

If you want to use specific fonts for things like headlines, try sIFR!

Don’t use inline CSS.

Don’t use Flash to replace content. Engines can’t read it.

Links

Don’t attempt to get hundreds or thousands of links at once, especially paid or automated. Search engines “know” about this type of scam. The rule of thumb is that “Natural is good”.

Don’t engage in non-relevant link exchanges.

Don’t participate in link directories. Why would you want to put your link in a page that has just a bunch of other links on it? The links that you want are on pages relevant to your content.

Don’t participate in link farms. It won’t help.

Don’t focus all your links on landing on the home page. Put SEO on every page.

Don’t register lots of domains using fake names and addresses.

Don’t get “green pixel envy” — don’t obsess over PageRank. PageRank covers only link input/output and only updated once every couple of months

Behind the Scenes

Don’t guess what you should do with robots.txt. Use Google Webmaster tools for help!

Don’t have multiple URL variations pointing to the home page. Remember, Google considers “www.homepage.com” and “homepage.com” to be two different sites. Use a 301 redirect to clarify what your preferred domain is.

The Boss Wants It!

When the boss or your client insists on doing something that’s “black hat”, it can pose a dilemma. Remember that they hired you to be the expert — they should trust your judgement. Taking a risk means risking your job.

Do it right the first time. Follow the webmaster guidelines. Fight the good fight. Resist the temptation to go to the dark side.

Be patient. It can take months to get good rankings, but they last!

Build your brand — don’t gamble with it!

Get ahead of the search engine algorithm updates — chances are, if you’re following the guidelines, you’ll be okay.

Who are you optimizing for? For the engines? No! The users!

Don’t forget to communicate with your development team. Be good to them, and they’ll do what you ask!


Scams (Amanda Watlington, Owner, Searching for Profit)

Scam artist wearing a black hood carrying a wad of bills.

Watch for SEO firms that guarantee rankings. How can they make such a claim? They don’t own the search engines nor maintain them. You have to wonder what keywords might they be able to do this for.

Watch for firms that present proof of achieved rankings. These spots were achieved for very long-tail keyword combinations and non-competitive keywords and phrases. “It’s just fancy footwork.”

When an SEO firm suggests creating entry pages, doorway pages, hallway pages that don’t link to your navigation and may be hosted on other domains, run!

Beware of claims of “secret sauces” or when they say “we can’t tell you how we do it”. That’s a good indicator that they’re black hat SEO. Remember, it’s your site and your business’ reputation!

Watch out for claims of special relationships with insiders at search engine companies — “Oh, I know Matt Cutts!” Matt Cutts is a friendly, gregarious guy, and lots of people have at least met him. Google doesn’t have relationships with SEOs and neither do the other serious search engine companies.

Another warning sign: Linking schemes or things that sound like them. These require you to link to other clients of the same SEO as well as the SEO’s site. They may also offer paid link programs, which have recently come under fire. They promise lots of links via submissions to fake or obscure search engines, focusing on creating lots of links through “free for all” link pages. They claim to automatically get you links from blogs or social media sites. They’re scams!

If a firm claims to advertise for “hundreds of clients”, yet has only been around a very few years and has only a handful of employees, be wary.

Also be wary if the SEO doesn’t outline how they’ll spend your money. These people typically use it on paid ads and try to pass them off as organic search results.

Social media is a new can of worms — black hat SEOs view them as new toys to play with.

Remember, if it extracts value through trickery, it’s a scam. Fake content is a scam and fake blogs are scams.

“I’m a real believer in litmus tests.”

Flash intro pages: bad idea. Why are you putting “skip intro” on your landing page, the most valuable piece of real estate? (Try Googling for “skip intro” or “download flash”) Put indexable content on your landing page!

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Darths and Droids

I couldn’t rightly call this blog Global Nerdy without mentioning Darths and Droids, a webcomic that in which Star Wars: The Phantom Menace is presented as a role-playing game session. It actually makes a lot of sense when you look at it that way.

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Yours Truly at the Firefox 3 Launch Party

Here’s a video with scenes that Amber Macarthur and company shot at Tuesday’s Firefox 3 launch party, with a little bit of Yours Truly rockin’ out on accordion near the end:

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Fredrick Marckini’s Keynote at Search Engine Strategies 2008 Toronto

Search Engine Strategies 2008 Toronto logo

Fredrick Marckini giving his keynote at Search Engine Strategies 2008 Toronto
Fredrick Marckini.

Here’s my first full set of notes from the Search Engine Strategies 2008 Toronto conference — they’re from Fredrick Marckini’s keynote presentation on Tuesday. These were flesh out from notes I typed during the keynote; anything in quotes is a direct quote.

Enjoy!


Eternal Life

“Search is really boring.”

“You think you came here to learn about search — you are here to learn about eternal life.” Thanks to search engines, what you put online can live forever.

Consider Reebok’s 2003 Superbowl ad in which Terry Tate was hired by fictitious company “Felcher and Sons” to boost office productivity:

In a pre-internet world, it would have only been seen by people who watching Superbowl 2003 and who weren’t running to the bathroom or getting a snack. Thanks to search engines and YouTube (which is in essence a search engine for video), it’s been viewed an additional 10 million times.

(And yes, the name “Felcher and Sons” was probably chosen deliberately. If you don’t get the term, I suggest a visit to Urban Dictionary, with the caveat that the definition ain’t pretty. Not one bit.)

All media and ads lead people to search, and not only on traditional search engines. Not everyone uses only Google and Yahoo! for search.

When it comes to search results, the third page. Having search results past the third page is like “posting a billboard in the woods”

Where People Click on Google Results Pages

“We are living in Google’s world.” Google gets 92% of the pay per click in the U.S. and Canada.

What percentage of users click on the pay per click sections vs. the “natural results” section on Google results pages? We did the research, and here’s what we found:

Where people click on Google pages

72% of all clicks were in the natural results section; the remaining 28% were in the paid. Therefore search marketing must include SEO. Without doing the work to boost your rank in the natural search results, you’re “kissing using only your bottom lip”.

Search Keywords: The Ones You’re Thinking Of Aren’t the Ones Your Customers are Using

Consider this: it’s a “Housewarmer” candle, a product of the Yankee Candle company:

Yankee Candle cinnamon \"housewarmer\"

Naturally, when the Yankee Candle company wanted to buy keywords for Google search results, they bought “housewarmer”, because that’s the product’s name, and that’s probably how they refer to these candles inside the company.

However, when they checked their logs, they found that the search term that people were actually using to find them was “jar candle”.

Your customers might be using different language than you are!

Other examples:

  • What is “swirl marks” the number one search term for? Believe it or not, auto body shops. People doing this search were looking to have swirl marks removed from their cars.
  • Institutions that provide loans were buying keywords like “lending”. From their perspective, that’s the business they were in. The problem was that their customer, when doing searches, were searching using terms like “borrowing”, which is how a loans transaction looks from their point of view.
  • Places offering continuing education were buying the key phrase “prior learning” — in reference to college credit for life experience and on-the-job-training — and it was performing badly. Why? Because it’s jargon used within the field of continuing education but not by the general public.

The take-away: understand how your customers use language!

SEO-Savvy Sites

Screen shot of Thingamajob site

“Good SEO leaves behind clues.” Consider the Thingamajob job search site:

  • Good use of keywords on the page
  • It uses keywords in the <title> tag
  • It used keywords in the URL
  • It uses keywords in its headline tags (headlines are important — search engines work on the assumption that web documents are written in a hierarchical format)
  • It uses keywords in the activated links

SEO is Not Dead

Some columnists say that SEO is dead. I don’t think so. I see SEO benefiting companies all the time.

In one particular case, I saw a travel company employ SEO — for a $900,000 investment, they experienced a 142% increase in traffic, which resulted in their going from $200 million in revenue when they started their SEO campaign to $500 million over a three-year period. In terms of profit, the client indicated that some months the generated as much $27 million in profit.

To borrow the Huey Lewis song line, “SEO is the heart of rock and roll, and the heart of rock and roll is still beating.” There is still good money to be made with good SEO fundamentals.

Offline Advertising and SEO

In Norway, a chain of car repair shops put out a massive TV ad campaign. Their competitor noticed that even though the TV ads weren’t for their company, they were still experiencing an increased number of visits to their site. The TV ads were driving people to search for car repair.

They decided to purchase 50 car repair-related keywords on Google so that when people searched for car repair, they’d show up in the pay per click section of the Google results page. The end result was that someone else’s TV ads were driving them straight to their online ads.

In the end, the competitor had to stop the Google AdWords campaign — not because of a cease-and-desist, but because they were overbooked for car repairs. Their Google AdWords campaign was a smashing success!

As for the company who ran the TV ads in the first place? They couldn’t be found on Google.

The question you should be asking yourself is: are your competitors using your offline ads to drive their online conversions? Research shows that 40% of people are driven online from offline sources when making a purchase. You need to connect offline ads to search!

Take Your Pay Per Click Campaigns Global Now

We had a client who’d maxed out their number of conversions available in the U.S., and they had anywhere from 3 to 20 competitors per keyword and a $632 cost-per-acquisition.

We did some research and found that in international markets, there were fewer competitors for the same keywords and lower costs per acquisition:

  • South Africa: $428
  • South America: $372
  • Europe: $222
  • Australia: $176

The take-away: Take pay per click campaigns global — that where you’re competitors aren’t!

Winning results with Google AdWords – Andrew Goodman

Universal Search

Google Universal Search Explained
Image from Search Engine Land’s article, Google’s Universal Search Explained.
Click the image to see the original article.

These days, “all search is meta-search” — that is, searches of searches. Those different types of search at the top of the Google results page: images, maps, local, news, video — they’re like tabs leading you to specialized searches. Thinking about search results in terms of text only is no longer enough.

Google has recently introduced Universal Search, featuring results blended from all these tabs. This opens up opportunities to occupy the entire first results page, with “web” links, as well as image, video and news links!

Case study: We had a client whom I’ll call “Skeptical Bob” who worked for a shampoo company who thought he’d maxed out the potential of the keywords he’d bought. He didn’t think that a new SEO team could “move the bar higher”.

We did some thinking. Nobody says “nice shampoo”; they say “nice hair”. We improved his results by doing two things:

  1. Buying keywords related to hairstyles
  2. They had all sorts of video (including one with Winona Ryder) — we put them on YouTube

The end result: more and higher-ranked search results for his keywords!

Search-Leveraged Public Relations

Man in white talking into a white bullhorn

The Wall Street Journal has a daily circulation of 1 million [According to the Wall Street Journal fact sheet, that figure is 2 million — Joey]. The New York Times also has a daily circulation of 1 million [Wikipedia reports the same figure — Joey].

While Google’s News search gets 10.3 million views a month, and Yahoo! News get 33.7 million views per month [which puts it on par with the daily circulation of the New York Times — Joey].

Online news has changed journalism. Reporters have changed their behavior and follow online sources.

Google News presents a good PR opportunity since there are fewer competing items in its results. Unlike regular search results pages, results in Google News are listed in reverse chronological order — that is, newest items first. The entire opportunity in the News tab is 30 days, after which news results eventually migrate into the regular search results.

I had a client in the laptop repair business who was wondering if he should go with PPC or natural SEO. I told him he couldn’t afford either, but suggested that he use a news release focusing on the keyword phrase “laptop repair”. The resulting news release had an activated link and got viewed 250,000 times in the first few weeks and got conversions. Even though not a single reporter wrote an article based on that news release, the exercise was not a failure, because he got search engine results and customers!

The take-away: news release outcomes are now expressed in terms of search engine results. Optimize your news releases for search!

The Long Tail

Graph illustrating the Long Tail

[In the interest of brevity, rather than explain the Long Tail here, I will refer you to the Wikipedia entry for the Long Tail and the Wired article on the Long Tail.]

On the left side of the Long Tail, you have the hits. As you go farther right, you get more niche-y. What nobody thinks about is that hits today become part of the long tail tomorrow, and that time multiplies the impact of the Long Tail.

[Shows a picture of the band Maroon 5 in concert] I was at this band’s concert. Looking around, I thought “I’m the oldest guy here!”

How did I get here? I don’t listen to radio, and I haven’t been to a record store in years. I’d never even heard the name of the band. In spite of all that, I bought 15 of their songs and bought two tickets to their show. I’d become a customer of a brand I’d never even heard of!

How’d that happen? Thanks to collaborative filtering. If you’ve ever looked through Amazon’s site, you’ve seen collaborative filtering. It’s the “Customers Who Bought This Item Also Bought” section in every product listing on their site.

If you do a search on Amazon.com for the term “prostate cancer”, the number one result is for Dr. Patrick Walsh’s Guide to Surviving Prostate Cancer. If you scroll down to the “Customers Who Bought This Item Also Bought” section, you’ll see a book titled You Can Beat Prostate Cancer, a book written by my uncle, Dr. Robert Marckini. The interesting thing about this book is that even though it’s self-published, it’s sold 20,000 copies!

The Future of Search

Algorithmic relevancy has hit a wall.

Vertical search is one possible answer. While Google will return a wide array of results for the search term “seal”, iTunes search will return results about Seal the musician, and an Animal Planet search will return results about seals, as in the animals.

Many things we don’t think of as search engine actually are search engines. Amazon is a search engine for books. iTunes Store is a search engine for music. Flickr is a search engine for pictures. Where people search is going to be as important as how.

Will social search matter? Social software applications such as Facebook, Flickr, MySpace, Last.fm, Digg, etc. all feature social search. Many blog entries have “Add us to your social bookmarks, please” links.

Yahoo! Answers is also a search engine of sorts. It features 90 million unique users who ask questions or post answers, and its answers are showing up in MSN search results and Google.

People are using search to inform their purchases. Shopping is a “visceral driver of commercial reccomndation systems”. Why do people use search for shopping?

  1. Compressed time. There are so many demands on our times today.
  2. We crave safety and security. People are “building cocoons and borders around their lives”.
  3. The “tyranny of overwhelming choice”: there’s so much to choose from.

This presents a natural opportunity for social media and a challenge for brands. Brands will have to participate in their community and “give back” to receive attention. In the past, the brands who won told the best stories about themselves. In the future, the brands who win will be the ones whose customers tell the best stories about them.

People are already doing this: on Flickr, people post photos of their stuff, and of things they’ve bought. There’s a phenomenon called “unboxing” in which people show, either with photos or video, them opening the packaging of their new “toys”. And unboxings get viewed: one guy [shown below] posted an unboxing video of his brand new Playstation 3, and it got over half a million views!

The phenomenon of customers posting fan pictures and video isn’t limited only to the U.S.. Fans are also taking video ads and remixing them with their own soundtracks.

One way to turn your customers into evangelists is to invite customers to photograph and video your products, and give them a place to share them. Sheraton has done this: they’ve invited people to post videos of their stays, and the result was that they exceeded their sales targets.

PVRs, once only for “early adopters”, hit a tipping point when PVR capabilities became a cable box feature. PVRs are also search engines in disguise: they’re search engines for broadcast TV. They’re an example of search behaviour being adopted to the offline world.

Another trend: the decoupling of content from place. Consider the iPod: it’s not a cellphone, it’s nothing short of a revolution. When the iPhone hit the market, Google saw a surge in search traffic originating from iPhones — queries from iPhones exceeded queries from all other smartphones combined. “Not bad for 2% of the market!” As more cellphones get iPhone-like browser capabilities, watch for them to become mobile search engines.

There’s an increasing decoupling of content from platform. You’re no longer tethered to TV set if you want to watch TV. The Slingbox is an internet streaming device that lets you view your cable, satellite or PVR programs from any computer hooked up to broadband internet.

I predict:

  • In the next 3 to 5 years, fetaure films will be simulatenously released in theatres, on DVD and online.
  • 80% of content digital by 2010.

“If it’s digital, then it’s searchable. Everyone will be a searcher from every device. That is your future”

The AEP model of engagement: Awareness leads to Engagement leads to Purchase. “The future of marketing is search-centric.”

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Teens Using Google Earth to Crash Swimming Pools

Back in my days as a student at Crazy Go Nuts University, a couple of us got wise and kept a Radio Shack police scanner radio handy so we’d know if our parties were about to be busted. That same maverick spirit in the use of technology for partying lives on: this Register article talks about UK teens using Google Earth’s satellite photos to crash other people’s swimming pools.

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Overheard at Search Engine Strategies

I’ve already heard it three times at Search Engine Strategies 2008 Toronto: “I need to take a closer look at your tool.” You always hear this at tech conferences and pornos.

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Tweet of the Day: Tim Bray on Microsoft’s SOA Strategy and UML

Tim Bray gets the “Tweet of the Day” award for this gem:Microsoft’s SOA strategy embraces UML. It’s not necrophilia if you’re both dead.”